This Privacy Policy explains how Fanfloww ("Fanfloww," "we," "us," or "our") collects, uses, shares, stores, and protects Personal Data.
It applies when you:
For purposes of this Privacy Policy, "Personal Data" means information relating to an identified or identifiable individual.
Fanfloww may process Personal Data in two different capacities:
Fanfloww acts as a controller when we determine why and how Personal Data is processed. This generally includes Personal Data collected when you:
When acting as a controller, we may use Personal Data to provide and improve our services, manage our relationship with you, communicate with you, protect our systems, comply with legal obligations, and promote our products and services.
Fanfloww acts as a processor or service provider when customers use our services to collect, store, manage, or otherwise process Personal Data for their own business purposes.
In these circumstances, the customer determines why and how the Personal Data is processed, and Fanfloww processes it on the customer's behalf and according to the customer's instructions, our agreement with the customer, and any applicable Data Processing Agreement.
If you wish to exercise privacy rights relating to Personal Data that Fanfloww processes on behalf of a customer, please contact that customer directly.
We may update this Privacy Policy periodically.
When we make changes, we will publish the updated version on this page and revise the "Last updated" date. If we make material changes, we may also provide additional notice, such as by email, through the services, or by displaying a notice on our website.
Terms not defined in this Privacy Policy have the meanings given to them in the Fanfloww Terms of Service.
We may collect Personal Data that you provide directly to us when you interact with our websites, services, representatives, events, or support channels.
When you complete a form or otherwise interact with our websites, we may collect information such as:
For example, we may collect this information when you:
You may browse certain parts of our websites without providing Personal Data.
When you register for or attend a Fanfloww event, webinar, conference, or similar activity, we may collect information such as your name, email address, company, job title, attendance information, and communication preferences.
We use this information to:
We may share necessary registration information with event platforms, venues, organizers, speakers, sponsors, or other service providers involved in delivering the event. Additional terms may apply to particular events.
When you create, access, or manage a Fanfloww account, we may collect:
When you purchase a paid product or service, we may collect billing-related information, including:
Payments may be processed by third-party payment providers. Fanfloww generally does not directly store complete payment-card or online-banking credentials.
Third-party payment providers process payment information in accordance with their own privacy policies and contractual obligations.
Fanfloww provides a platform that enables customers to manage and centralize business activities, relationships, communications, workflows, or operations across multiple channels.
Customers may submit, upload, collect, or otherwise process Personal Data through the services. This may include:
We refer to this information as "Customer Data."
Fanfloww generally processes Customer Data on behalf of and according to the instructions of the relevant customer. Each customer is responsible for:
Questions or requests relating to Customer Data should be directed to the customer that collected or controls the information.
We may collect information about how you and other users interact with the services, including:
We use this information to operate, analyze, secure, maintain, and improve the services.
When you access our websites or services, we may automatically collect technical information such as:
You may choose to connect your Fanfloww account to third-party applications, platforms, or services.
When you authorize an integration, the third party may be permitted to access, send, receive, store, or modify information associated with your Fanfloww account, depending on the permissions you approve.
We may collect information about:
Third-party integrations are governed by the third party's own terms and privacy practices. Fanfloww is not responsible for the privacy, security, or data-handling practices of third-party services that you choose to connect.
You should carefully review an integration's permissions, privacy policy, and security practices before authorizing access.
Fanfloww may receive Personal Data from other sources where permitted by law, including:
We may combine this information with information collected directly from you.
We may use Personal Data for the purposes described below.
We use Personal Data to:
We may use your contact and account information to send:
Transactional and administrative communications are necessary to operate the services and generally cannot be opted out of while you maintain an active account.
We may use Personal Data and service information to:
We may analyze Personal Data, usage information, logs, feedback, and related information to:
We may create aggregated or de-identified information that does not reasonably identify an individual. We may use and disclose such information for analytics, benchmarking, research, business planning, product development, and other lawful purposes.
For example, we may publish aggregated statistics or reports describing general trends in how customers use Fanfloww without identifying individual users or customers.
We may use Personal Data to:
We may associate technical and automatically collected information with account information for these purposes.
Where permitted by applicable law, we may use Personal Data to:
Where required, we will obtain your consent before sending marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us. Opting out of marketing will not stop transactional, security, billing, or administrative communications.
If you participate in a call with Fanfloww, we may record or transcribe the call for training, quality assurance, support, recordkeeping, or business purposes where permitted by law.
Where legally required, we will notify you and obtain your consent before recording. You may be given an opportunity to decline recording.
We may also communicate with you through messaging services such as WhatsApp, Telegram, or similar platforms when you have requested or consented to that communication.
We may use Personal Data to:
We may use Personal Data for another purpose disclosed to you at the time of collection or with your consent.
Where applicable law requires a legal basis for processing, Fanfloww relies on one or more of the following:
We process Personal Data where necessary to:
We may process Personal Data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include:
We rely on consent where required, including for certain marketing communications, cookies, call recordings, or other processing activities.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
We may process Personal Data where necessary to comply with applicable legal, tax, accounting, regulatory, or law-enforcement obligations.
In limited circumstances, we may process Personal Data where necessary to protect an individual's vital interests or safety.
Questions about our legal bases for processing may be directed to: support@fanfloww.ai
We may disclose Personal Data in the circumstances described below.
We may share Personal Data with vendors and service providers that perform services on our behalf, including providers of:
These providers may access Personal Data only as necessary to perform services for us and are required to protect the information in accordance with applicable contractual and legal obligations.
Payment and financial information may be shared directly with payment processors, banking providers, or other financial-service providers selected by Fanfloww.
These providers process Personal Data according to their own privacy policies and their contractual obligations to Fanfloww.
Current payment provider: [Insert provider name and privacy-policy reference, or remove this sentence.]
If your Fanfloww account is provided or managed by an organization, the organization's authorized administrators may be able to:
Your organization's handling of Personal Data is governed by its own policies.
We may disclose Personal Data to business partners where necessary to jointly provide a product, service, integration, event, or promotion.
Where required, we will provide notice or obtain consent before doing so.
Subject to applicable law and your preferences, we may disclose identifiers such as an email address, cookie identifier, or similar information to advertising or marketing partners for purposes such as:
Where required by law, we will obtain consent before sharing information for personalized advertising.
You may be able to manage these uses through our cookie settings, communication preferences, or by contacting us.
We may use or disclose Personal Data where we reasonably believe it is necessary to:
We may disclose or transfer Personal Data in connection with an actual or proposed:
Where required by law, we will notify you of material changes to the ownership or use of your Personal Data and any choices available to you.
We may disclose Personal Data to another party when you direct us to do so or provide consent.
Fanfloww, its affiliated companies, customers, and service providers may operate in countries other than the country in which you live.
As a result, Personal Data may be transferred to and processed in jurisdictions that have different data-protection laws.
Where required by law, Fanfloww uses appropriate safeguards for international transfers, which may include:
Additional information about international transfers may be included in Fanfloww's Data Processing Agreement.
Fanfloww uses reasonable and appropriate technical, organizational, and physical safeguards designed to protect Personal Data against:
These measures may include access controls, authentication procedures, encryption, network protections, monitoring, employee confidentiality obligations, vendor-management procedures, and incident-response processes.
No method of transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
We retain Personal Data for as long as reasonably necessary to:
The applicable retention period depends on factors such as:
When Personal Data is no longer required, we will delete, anonymize, or securely isolate it, unless continued retention is required or permitted by law.
We may retain limited information about marketing preferences to ensure that we continue to respect an opt-out request.
Customer Data is retained and deleted according to the applicable customer agreement, Terms of Service, and Data Processing Agreement.
Fanfloww and its service providers may use cookies, pixels, software development kits, local storage, and similar technologies to:
Some cookies are necessary for the operation of our websites and services. Other cookies may require consent, depending on your location.
You may manage cookie preferences through our cookie banner or settings tool, where available. You may also be able to control cookies through your browser settings.
For more information, please review the Fanfloww Cookie Policy at [insert link].
Depending on your location and applicable law, you may have some or all of the following rights.
You may request confirmation of whether we process your Personal Data and obtain a copy of that information.
You may request that inaccurate or incomplete Personal Data be corrected or completed.
You may request deletion of Personal Data in certain circumstances, including where the information is no longer necessary for the purpose for which it was collected.
You may request that we limit the processing of Personal Data in certain circumstances.
You may request certain Personal Data in a structured, commonly used, machine-readable format or ask that it be transferred to another controller where technically feasible.
You may object to processing based on legitimate interests.
You may object at any time to the processing of Personal Data for direct-marketing purposes.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect processing lawfully carried out before the withdrawal.
Where applicable, you may have the right not to be subject to a decision based solely on automated processing, including profiling, when that decision produces legal or similarly significant effects.
You may have the right to lodge a complaint with a data-protection or supervisory authority, particularly in the country where you live, work, or believe an infringement occurred.
Individuals in the European Economic Area may find supervisory-authority contact information through the European Data Protection Board.
To submit a privacy request, contact:
Email: support@fanfloww.ai
We may need to verify your identity before completing a request. The verification method will depend on the nature and sensitivity of the request.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of the agent's authority and may need to verify your identity directly.
We will not discriminate against you for exercising a privacy right.
Privacy rights are not absolute. We may decline or limit a request where permitted by law, including where fulfilling it would:
We will respond within the period required by applicable law and explain our decision where required.
If Fanfloww processes your Personal Data on behalf of one of our customers, please contact that customer directly.
We will assist customers with verified requests as required by our contractual and legal obligations, but we generally cannot respond directly to requests involving data controlled by a customer.
You may unsubscribe from marketing communications by:
Even after opting out of marketing, you may continue to receive necessary service, billing, security, account, and administrative communications.
Fanfloww's websites and services are not directed to children under the age of 18, and we do not knowingly collect Personal Data from children under 18.
If you believe that a child has provided Personal Data to Fanfloww, please contact us at [insert privacy email]. We will investigate and take appropriate action, including deleting the information where required.
If a different minimum age applies under local law or to a particular Fanfloww service, we will provide appropriate notice.
Our websites and services may contain links to third-party websites, applications, integrations, or services.
Fanfloww does not control and is not responsible for the privacy, security, or data-handling practices of those third parties. We encourage you to review their privacy policies before providing Personal Data or authorizing access.
Questions, concerns, or requests relating to this Privacy Policy may be directed to:
Fanfloww
Email: support@fanfloww.ai
You may also contact us through our Contact page.